Warranty, repairs & product support

Warranty

Lymed will help you, if necessary, in all warranty matters. Guarantee terms and conditions can be found in Lymed’s contractual terms and conditions. Our customer service will help you in issues relating to the warranty, either by email or by phone. We try to answer all emails as soon as possible.

Returns

Lymed Oy grants a guarantee that is specified in terms and conditions. Custom jobs have no right of return or exchange. The product can be returned either by visiting Lymed’s store or sending the product by mail as a free customer return. If you have purchased the product from Lymed’s dealer, the product should be sent there. The consignment should always be accompanied with information on the damage claim, for example, using a complaint form. Contact your dealer’s customer service before returning the product.

Reclamations

We are prepared to the fact that things do not always go as planned. Start the process by filling out a complaint form and sending it to our distributor.

Repairs

Lymed offers repair service for its products. Repair is always done in accordance with Lymed’s terms and conditions. Always first notify Lymed’s customer service or if you have bought our products from another retail point, the dealer that served you. Repair prices are estimates, and are non-binding and indicative. Each compensation is assessed as circumstances dictate. Lymed, as a rule, does not do repairs other than those specified in the price list or repair non-Lymed products. Exceptions are assessed case by case. If you are in doubt whether a repair would be covered by the warranty, please contact us at Lymed or your dealer to obtain return instructions. Repairs are made, as a rule, within five working days from the arrival of the product to Lymed. Please note that in Finland, the repairs will be sent back by mail, which may affect the time of arrival.