Repair service
Lymed Oy offers repair services for its products. Repairs are always made in accordance with Lymed Oy’s terms. Lymed reserves the right not to make repairs if the safe use of the product is compromised if the original use changes or if the cost of the repair exceeds the price of the new product. Lymed may also refuse repair if the product to be repaired is exceptionally worn and the repair does not improve the quality of use of the product.
When repairing the product, solutions that differ from the original model may become part of the product, e.g. the number of seams may increase. Any inconvenience caused by the changes is the responsibility of the person making the repair.
Each repair and its cost are assessed on a case-by-case basis. You can find an indicative repair price list in our data bank (Finnish customers, Finnish Lymed site). As a rule, Lymed Oy does not make any repairs other than those specified in the relevant price list, and no repairs are made to products other than Lymed Oy. The price estimates given in the repair price list are non-binding and indicative. You can also contact our customer service either by phone +35820 779 2233 or by e-mail info (a) lymed.fi if you want us to estimate the repair costs of your product before delivering it to us.
As a rule, Lymed Oy does not make any repairs other than those specified in the price list, and no repairs are made to products other than Lymed Oy’s products. Exceptions will be assessed on a case-by-case basis. If in doubt as to whether the repair is covered by the warranty, please contact Lymed or your Lymed dealer for return instructions.
How do I send my product for repair?
Always contact Lymed Oy’s customer service first or, if you have purchased our product from another retail point, the dealer who served you.
Products should always be machine washed (turning the product inside out) and dry when shipped for repair. Lymed Oy reserves the right to wash the product again if the product has visible e.g. dandruff or stains.
Our production cannot handle unwashed or incompletely washed products. Lymed Oy charges a cleaning fee for the washing of the product, if it deems the washing necessary even though the sender of the product has stated that he has washed the product in connection with the repair shipment.
According to the product, the form for repair must be filled in, which is available from our data bank (www.lymed.fi/aineistopankki). If you want to send details of the repair to us electronically to info (a) lymed.fi before the product arrives for repair, you must state which order the repair sent is from. If necessary, new measurements may be sent accompanied by pictures or drawings (depending on the repair product). The product must be identifiable from the label attached to the product.
When returning the product, it must be marked with a section requiring repair if it is not clearly visible from the product. You can also tell us what you want from a product repair. We will contact you before making any repairs if you wish.
Send the products to us as you choose. The shipping costs of the product are the responsibility of the sender (please see the rules on how to send). We always recommend sending the products with the tracking code service and requesting a receipt for the shipment from the service to which you leave your product for transport.
Returning the products to the customer
Repairs are generally made within five business days of the product arriving at Lymed. If our production is full of orders, it may potentially affect the speed with which repairs are processed.
Finished repairs will be sent back by mail (unless the customer requests otherwise), which may affect the arrival time of the repaired product.
If desired, the repair can also be picked up from Lymed Oy’s store in Tampere after completion.