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We have clarified our repair service process with regards to instructions, definitions and forms.<\/p>\n
The new policies have been designed to ensure that we are not repairing or modifying products that are too old, no longer with adequate pressure or resulting in products that are no longer up to our quality standards.<\/p>\n
The new policies are also better aligned with the EU Medical Device Regulation requirements for customer safety.<\/p>\n
See below the updated conditions and instructions:<\/p>\n
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We cannot repair or modify products from other manufacturers or non-medical products. Our services and production techniques only serve Lymed products. We also don’t do post-production modification to standard sized products<\/p>\n
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The material of the product changes and wears out during use in varying degrees from one customer to another. We cannot repair or modify older products as we can no longer guarantee the same fit or pressure level.<\/p>\n
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Products that have been repaired or modified by others (such as products darned by the customer) are difficult or even impossible to repair by us as we can no longer guarantee the same fit or pressure level.<\/p>\n
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Changes to the terms of chargeable repairs and modifications<\/strong><\/p>\n 1. We can only repair or modify products within 12 months from the production date.<\/u>\u00a0<\/p>\n 2. Modifications to measurements or pressure\/compression level will not be made for productions older than 6 months<\/u> from the production date.\u00a0<\/p>\n 3. Post-production modifications to standard sized products will not be made\u00a0<\/p>\n 4. Whole product pressure\/compression level change can only be made for sleeves, legs and socks.<\/u><\/p>\n 5. We will not combine<\/u> two products into one as a modification.\u00a0<\/p>\n 6. We have removed the additional washing fee. Garments should still be properly washed before sending them to Lymed.\u00a0<\/p>\n 7. Delivery charges are incurred by the sender.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” theme_builder_area=”post_content” hover_enabled=”0″ sticky_enabled=”0″ ul_line_height=”1.9em”]<\/p>\n\n
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